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Service Request

1. Repair Process Overview

Request ServiceShip or Drop Off Your ProductAssessment and RepairReceive Your Product
Welcome to Microland's RMA Request Form. In just a few minutes, you will be able to generate a Return Authorization number (RMA) and ship your product for repair.
Frequently Asked Questions
Q:    Who pays for shipping?
A:     In Warranty: Customer pays for shipping to Microland. Microland pays for return shipping.
        Out of Warranty: Customer pays for shipping both ways.

Q:    What is covered under warranty?
A:     Warranties will cover manufacturing defects in electronic components. It does not cover physical damage, accidental damage, abuse or misuse.

Q:    What is required to receive free In Warranty service?
A:     A copy of the bill of sale with purchase date, from an authorized dealer, is required. This can be included in the box or emailed to avrepair@microland.ca. Customer is still responsible for delivering the item to Microland. Return shipping is paid by Microland.

Q:    What is the cost of Out of Warranty service?
A:     There is a $65 CAD estimate fee required at the time of shipping/drop off. After diagnosis, an estimate for the full repair will be provided to the customer. On approval, the estimate fee will be deducted from the final cost. If you decide not to proceed with the repair, the estimate will not be refunded however you can receive a $40 credit from any purchase at www.skadi.ca within 1 week of the estimate.s

2. Enter Contact Information

Business Name (optional):
First Name:
Last Name:
Street Address:
Postal Code:

3. Enter Product Information

Model #:
Serial #:
Reference # (optional):
Problem Description:
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