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Repair Request

1. Repair Process Overview

Request Service Ship or Drop Off Your Product Assessment and Repair Receive Your Product
Welcome to Microland's RMA Request Form. In just a few minutes, you will be able to generate a Return Authorization number (RMA) and ship your product for repair.
Frequently Asked Questions
Q:    Who pays for shipping?
A:     In Warranty: Customer pays for shipping to Microland. Microland pays for return shipping.
        Out of Warranty: Customer pays for shipping both ways.

Q:    What is covered under warranty?
A:     Warranties will cover manufacturing defects in electronic components. It does not cover physical damage, accidental damage, abuse or misuse.

Q:    What is required to receive free In Warranty service?
A:     A copy of the bill of sale with purchase date, from an authorized dealer, is required. This can be included in the box or emailed to info@microland.ca. Customer is still responsible for delivering the item to Microland. Return shipping is paid by Microland.

Q:    What is the cost of Out of Warranty service?
A:     There is a $75 CAD estimate fee required at the time of shipping/drop off. After diagnosis, an estimate for the full repair will be provided to the customer. On approval, the estimate fee will be deducted from the final cost.

Q:    My unit is pretty old, can you repair it?
A:     Most manufacturers only keep parts for around 7 years. If you proceed with a diagnosis, and we successfully find the problem but are unable to repair due to a lack of parts, the diagnosis fee is not refunded. You can email us at info@microland.ca first so we can check for general parts availability on your model.

2. Enter Contact Information

Business Name (optional):
First Name:
Last Name:
Street Address:
Postal Code:

3. Enter Product Information

Model #:
Serial #:
Reference # (optional):
Problem Description: